When your flooring solution is in the care of Flooring Services Australia, we guarantee you will never feel like ‘just a number’. From the moment your Insurance Company or Loss Adjuster notifies us of the damage, an experienced Case Manager is allocated to personally manage the process of returning your property to its pre-damage condition. We ensure a personal approach is taken to handling your claim every step of the way.

Everything you need to know about your excess and how you can pay it.

 Your excess options

Once Flooring Services Australia has received authorisation to carry out repairs or replace your flooring, a letter will be sent to you notifying you of the excess fee applicable to your insurance policy.

Excess fees must be paid in order for us to commence restoration or replacement works.

If you would like to pay in person by cash, cheque, credit card or EFTPOS, please feel free to drop into our offices during business hours, click here for details.

To pay by credit card over the phone, please phone 1 300 766 289 during business hours and state your Job Reference number. A receipt of the transaction will be posted to you within 48 hours.

To pay by mail, please download the Excess Payment form, print, complete and send with a cheque to:

Lynden Floor Design Australia – Accounts Receivable
PO Box 5013
South Melbourne VIC 3205

At Flooring Services Australia we pride ourselves on our customer service.

 View Case Managers

At Lynden Floor Design Australia we pride ourselves on outstanding customer service.

To provide you with peace of mind, a Case Manager is appointed to manage your individual claim from the moment of damage, through to when your life is returned to normality.

Our Case Managers have the experience and expertise to manage projects of any size, but more importantly, they understand the importance of providing a quality flooring solution, outstanding customer service and minimal interruption to your daily life.

For further information contact:

Kane Malherbe
Tel: 1 300 766 344

Download a copy of your release form.

 View forms

The Release Form is signed by you upon completion of all works. It tells your Insurance Company or Loss Adjuster that you are 100% satisfied with all works completed by Flooring Services Australia.